Privacy Policy
At Sol & Feathers, your privacy and trust are of the utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, make purchases, or engage with our services—both nationally and worldwide.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal details such as your name, email address, phone number, billing and shipping address
- Payment information (processed securely through third-party payment providers; we do not store full card details)
- Order history and purchase preferences
- Account login information (if you create an account)
- Device, browser, and usage data collected through cookies and analytics tools
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order updates, confirmations, and shipping notifications
- Improve our website, products, and services
- Personalize your shopping experience
- Send marketing communications (only if you opt in)
- Prevent fraud and ensure secure transactions
3. Sharing Your Information
We do not sell your personal information. We may share your data only with trusted third parties who assist us in operating our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting and analytics services
- Marketing platforms (only with consent)
All third-party partners are required to protect your information and use it only for the services they provide to us.
4. International Data Transfers
As a global brand, your information may be processed or stored in countries outside your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable international privacy laws.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no system is 100% secure, we continuously work to safeguard your data.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Analyze site traffic and performance
- Personalize content and advertising
You may adjust your browser settings to disable cookies, though some features of the site may not function properly.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data
- Opt out of marketing communications
- Restrict or object to certain data processing activities
To exercise these rights, please contact us using the information provided on our website.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us through our official support channels listed on our website.
Sol & Feathers is committed to protecting your privacy across all regions we serve, ensuring a safe, transparent, and trusted experience worldwide.
